Please note dispatch of orders is now closed. You can place an order but it will not be sent until 8th January 2025. Happy Holidays.

Returns and Privacy

Home | Returns and Privacy | Cranmore Home

Returns

Where a product sold by Cranmore Home & Co is:

      • Faulty;
      • Not suitable for the purpose for which it was stated to be used in the product description on the website; or
      • as otherwise stated by Law;

then on provision of the relevant item and your receipt Cranmore Home will replace your item(s) in the first instance or if deemed appropriate provide a store credit. 

Please note that we work with many suppliers that all have different credit and exchange terms which we need to abide by. In some cases they will ask for photographic evidence of faults for a claim to then be assessed.

Please ensure if you have an issue that you let us know within 7 days of the item/s being delivered. Any later than this timing and we may be unable to submit a claim. Please also ensure that items are in original packaging otherwise there could be a ''return fee'' applied for the delivery.

The majority of our items do have a 12 month warranty, but again a claim will need to be submitted, with photographic evidence for consideration.  Any claims over 12 months will not be considered.

If you "change your mind" on an item and it is not faulty, we will consider a return on a case by case basis as long as you contact Cranmore Home & Co within 7 days of receiving the item. For furniture pieces shipping returns will be at the cost of the customer.

Please note with our Mustard Made items we don't replace whole lockers unless extensive damage has been incurred. We can arrange for new parts to be sent out to you. The beauty of flatpack furniture is that we can replace the part and not the whole locker, as this reduces waste.

Privacy

Cranmore Home & Co is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. 

We only use your information to identify your orders, provide you with our newsletter (if you have subscribed) and personalise your shopping experience with us.

We do NOT pass on any of your personal details.

We are happy to answer any questions you may have regarding privacy via our contact form HERE.